How does the new virtual plan for AUA2021 affect my registration?
These FAQs guide you through the next steps.
Transitioning AUA2021 from a hybrid meeting to a fully virtual format will mean making some adjustments. However, even though we won’t be gathering in person, the AUA Annual Meeting will still offer the same vibrant programming you have come to expect with educational sessions, abstracts, keynotes, surgical videos and opportunities to connect with educators, colleagues, sponsors and exhibitors from across the globe.
If you have already registered for the Annual Meeting, you may be wondering how this transition affects your AUA2021 registration and travel arrangements. Below is a list of frequently asked questions that are grouped by registration type: attendees, speakers and exhibitors and sponsors.
Hotel and Travel:
Will attendees and exhibitors be refunded for hotel costs?
If you booked your hotel through our official housing partner, onPeak, your hotel reservation has been cancelled and deposits are being refunded. There is no need for you to directly contact the hotel or onPeak. Refunds should reflect on credit cards within the next 7-10 business days. If you booked your hotel through AUA IGH, please reach out to email@example.com to process your cancellation. We very much appreciate your patience as we continue to work through the many details.
For attendees/exhibitors who booked through any entity other than onPeak, cancellations must be made directly with the hotel/entity and are subject to the policy agreed to at time of booking with the alternate booking platform.
Will attendees be able to get a refund for their airline tickets?
The AUA will not refund individual airline ticket costs and you should cancel your airline ticket directly with the appropriate carrier. Each airline has its own policies regarding refunds. You will need to work with your airline carrier directly.
I am registered to attend the Annual Meeting in person. Will I receive a refund?
In response to this unexpected shift in delivery format, the AUA will take the proactive step of transferring all Platinum and Gold (in-person) registration packages to the Silver and Bronze (virtual) package. The remaining balance of your paid fees can be applied in the form of a credit toward your AUA2022 registration or applied toward your AUA dues. The Silver registration package will provide you full digital access to AUA2021 scientific sessions including more than 40 Instructional courses, as well as virtual access to the recordings of the May Kick-off Weekend and Summer School courses. The Bronze registration package will provide you full digital access to AUA2021 scientific sessions and virtual access to the May Kick-off Weekend.
Who can I contact for more information? Please email our customer service team at customerservice@AUAnet.org, and a member of our team will get back to you in 1-2 business days. Thank you for your patience as we continue to work through all details.
How do I donate my Annual Meeting registration credit to the Urology Care Foundation? For the many who have inquired about this option, thank you. We would be honored to support this request. If you would like your Annual Meeting registration fee to be donated to the Urology Care Foundation to support urological research, education and our new humanitarian efforts, please email: customerservice@AUAnet.org.
The Urology Care Foundation is a 501(c)3. Your charitable donation will be tax deductible to the fullest extent of the law.
Should I still prepare a presentation relative to my accepted abstract?
The AUA remains committed to sharing the very latest advances in urological research and education and will showcase the important work of our community on the AUA2021 virtual platform. Pre-recorded poster and podium abstract presentations will be accepted for registered attendees. The deadline to upload your pre-recorded abstract presentation(s) is Tuesday, September 7, 2021 at 11:59 p.m. EST. For additional information on pre-recorded presentation specifics by abstract type, please visit: https://www.aua2021.org/speakers
Can I wait and present my accepted abstract next year at AUA2022?
Abstract presentations for AUA2021 cannot be forwarded to the AUA2022 meeting. If you are not able to attend/upload a pre-recorded presentation for your abstract, the AUA will still allow your abstract to remain in publication. If you would prefer, you may withdraw your abstract from AUA2021 and re-submit your abstract for consideration at AUA2022 (with the understanding that acceptance for AUA2022 is not guaranteed). Abstract submission for AUA2022 will close November 1, 2021. If you choose to withdraw your abstract from AUA2021, please contact firstname.lastname@example.org for next steps.
Who can I contact for more information? Please email our Annual Meeting team at speakers@AUAnet.org, and a member of our team will get back to you within 1-2 business days. Thank you for your patience as we continue to finalize the pivot to a fully virtual meeting.
How do I cite my presentation in my CV if my session has been canceled or made virtual? Here are helpful resources for citing your presentation: apastyle.apa.org/blog/canceled-conferences.
Exhibitors and Sponsors:
Will exhibitors receive a refund?
We value our relationship with our industry partners and will work with you to convert your investment to a virtual exhibit, roll funds over to 2022 or provide you with a refund. Your AUA Exhibits team will be reaching out to you to work with you on how best to meet your specific needs.
My organization has already been confirmed to exhibit at the AUA Annual Meeting and plans to exhibit at the AUA 2022 Annual Meeting. What is the next step?
No action is needed at this time. Someone from the AUA Exhibits team will reach out to you to confirm.
My organization has a sponsorship package for the Annual Meeting. What are our next steps?
No action is needed at this time. Someone from the AUA Sponsorship team will reach out to you to confirm.
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